Bent iPad Pros may develop logic board issues, but good luck getting the Apple Store to fix it

    Editor’s be aware: A reader contacted Macworld with this story of a bent iPad Pro and his battle to get it repaired, however requested that we solely use his first title within the article.

    When studies began surfacing late final 12 months of bent iPad Pro devices and Apple’s unwillingness to restore or exchange affected models, they didn’t register on Marcus’s radar. Having simply purchased a pill in July, he wasn’t out there for a brand new one. Even although his 10.5-inch iPad Pro was a part of the earlier Touch ID era, Marcus was completely proud of it, having safely secured it with an Otterbox Defender case from the second he unboxed it.

    When he began experiencing points along with his iPad stuttering and shutting down final month, he figured it might be a simple journey to the Apple Store. After all, it was nonetheless below guarantee and Marcus had an amazing observe report of Apple tablets, this being his fourth.

    But when he arrived on the Apple Store his luck modified. The genius on responsibility instructed Marcus that his six-month-old iPad was unrepairable and he must pay $449 to purchase a substitute unit. Why? Because it was bent.

    Get bent

    Marcus was bewildered, since, as he instructed me, “There is zero chance I bent, dropped, or did anything to my iPad,” since he hardly ever travels with it and by no means removes it from the case. Marcus, who didn’t buy AppleCare+ for his iPad, defined that when the Apple technician couldn’t get the iPad to reboot after a manufacturing unit reset, he examined it for harm and knowledgeable Marcus that the left aspect of the pill was bent and it might not coated below the usual guarantee as a result of it had been bodily broken by the consumer.


    When Marcus’s iPad Pro began experiencing intermittent shut-downs, the Apple Store instructed him it was as a result of it was bent.

    What’s extra, Marcus mentioned he couldn’t even see how and the place the iPad was bent though the technician may. As you possibly can see within the picture above, the iPad reveals no noticeable unevenness, seemingly falling nicely inside Apple’s acceptable 300 to 400 micros vary of deviation. But even so, the Apple Store refused to restore the iPad, though it ought to have been coated below the 1-year guarantee.

    Marcus took his iPad house, restored it (though the technician couldn’t), and introduced it to a second retailer in Illinois. The technician there was in a position to diagnose the issue, but additionally refused to resolve it. The genius on the second retailer was in a position to observe the difficulty right down to “a connection issue to the main board” and likewise blamed the difficulty on bending, although curiously they disagreed with the primary retailer on the situation, telling Marcus that the proper aspect was extra bent than the left. But irrespective of, they wouldn’t repair it with out the identical hefty payment.

    The repair is in

    In each circumstances, the Apple Store flat out refused to assist, blaming Marcus for the difficulty and criticizing him for elevating issues over issues he learn on this web site and others. Marcus instructed me that the technician scoffed on the notion that iPads had been arriving bent, and mentioned “articles and form posts indicating bent iPads from the factory are not real.” That cavalier perspective comes instantly from Apple, for the reason that firm hasn’t issued any steering on the difficulty apart from a support page article explaining away any points with the brand new iPad Pro.

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