How remote help works when switching to Windows 11

Remote entry to a different PC by way of the web could be a blessing, fixing many IT issues shortly and simply. The helper can get a transparent image and infrequently resolve the issue instantly, even with out being bodily current. It additionally avoids the customarily irritating means of troubleshooting over the cellphone.

A surge in assist wants is predicted round October 14, when Microsoft stops offering free updates for Windows 10. Millions of customers should improve their computer systems to Windows 11 unless they pay for further support.

Supporting others remotely is environment friendly and simple. This saves journey time and prices, and allows you to unfold assist over a number of periods. And, if it’s important to ship an set up stick by mail, it may take a number of days to get issues shifting. Best to get began whereas there’s nonetheless time.

Our information explains the way to put together, walks you thru the improve course of, explains the way to bypass the set up lock on older PCs, and exhibits you ways distant upkeep works even when Windows is just not but operating earlier than a brand new set up.

After all, it’s not simple to start out each pc from a USB setup stick as an alternative of the “normal” manner from the arduous drive. Without video assist and management, this could actually fail.

For this, we’ve chosen TeamViewer Remote, a distant upkeep device that’s free for private use, works reliably, and makes issues simple for the individual you’re serving to. With the TeamViewer QuickSupport variant, all it’s important to do is click on on a hyperlink despatched to you by electronic mail and also you’re able to go.

How to organize for distant assist

Probably not each Windows 10 consumer realizes what the upcoming finish of assist actually means: particularly, that persevering with to make use of the PC as normal (with out safety updates) will change into extraordinarily dangerous. It’s essential to start out by elevating consciousness about the necessity to swap to the brand new working system for safety causes—by mid-October on the newest!

It’s additionally vital to verify whether or not the prevailing pc is appropriate with the present Windows 11, model 24H2, or whether or not new {hardware} must be bought. The subsequent steps will depend upon that.

The necessities for distant PC upkeep are minimal: each computer systems want an web connection, and also you must also have the ability to discuss to one another through the assist session, both by cellphone or by way of WhatsApp. This makes it simpler to ask questions and clarify what’s being carried out.

If you’re the one offering assist, set up the consumer model in your pc (GroupViewer Remote) and begin the device. Confirm the license phrases and wait briefly till this system interface seems.

If out there, log in along with your current GroupViewer account and click on on the “Trusted Devices” affirmation hyperlink within the electronic mail despatched by GroupViewer. Otherwise, create a brand new account by way of “Create Account.”

IDG

Now to your counterpart: It’s best for them should you ship the download link for TeamViewer Quicksupport by e-mail:

https://obtain.teamviewer.com/obtain/GroupViewerQS_x64.exe

All they then should do is click on the hyperlink, obtain the device, and double-click to start out it. No set up required.

The FastSupport interface may be very minimal, exhibiting simply two fields: “Your ID” and “Password.”

The ID identifies the pc to be accessed and stays mounted. The password, however, is newly generated every session for safety causes. Both are despatched to you by the individual you’re supporting, both by cellphone or by way of e-mail utilizing the clipboard button on the proper.

As the helper, enter the distant PC’s ID in your GroupViewer consumer within the “Participant ID” subject, click on on “Connect,” enter the password within the subsequent window, and ensure with “Log in.” The connection begins robotically with out the opposite individual having to do something.

They’ll know you’ve taken over their PC by the darkened desktop background. You now have full management of their mouse and keyboard.

If vital, modify the desktop show in GroupViewer by way of “View” > Scale. In most circumstances, the “Original” possibility works finest.

Upgrade appropriate computer systems from Windows 10 to 11

Check the standing: If the opposite PC is operating Windows 10 and also you don’t know the {hardware} intimately, use Microsoft’s PC Integrity Check app to see whether or not the pc fulfills the system necessities of the brand new working system.

If it doesn’t, the app will let you know why. Otherwise, if it says…

This PC fulfils the necessities of Windows 11

You can merely perform the set up by way of Windows Update. However, please seek the advice of with the opposite individual briefly beforehand, as they’ll have to be snug working with the brand new system afterwards.

The improve from Windows 10 to 11 takes a most of round 30 minutes, relying on the {hardware}. Since all packages, information, and settings are retained through the improve, you possibly can proceed engaged on the brand new system immediately.

In most circumstances, current Windows 10 license often stays legitimate for Windows 11, which suggests you don’t have to purchase a brand new one.

IDG

Force improve: If Windows Update doesn’t supply the Windows 11 improve regardless of appropriate {hardware}, you possibly can power the improve utilizing the Windows 11 set up wizard or the Media Creation Tool.

The improve often begins with one among these Microsoft packages, so it can save you your self the difficulty of looking for the trigger. Here too, Windows 11 takes over all current packages, information, and settings.

What to do if the improve fails as a result of system necessities

It’s harder if the Windows 10 PC doesn’t meet the {hardware} necessities for Windows 11. However, you possibly can bypass the setup lock on most PCs from the previous ten years utilizing an set up stick modified with Rufus.

This stick should be inserted right into a bootable USB socket on the remotely maintained PC, so that you’ll want some assist. Depending on the opposite individual’s ability stage, video calls by way of smartphone will be useful.

IDG

Tip: Video assist is smoother with the TeamViewer Assist AR app (Android and iOS).

This permits you to present your accomplice precisely what must be carried out and the place on their smartphone utilizing a stay digicam feed. However, AR assist locations excessive calls for in your cell machine.

Alternatively, you possibly can configure the USB stick at residence in order that Windows 11 additionally runs on {hardware} that’s not formally appropriate after which ship it by mail. Even then, the stick should be plugged into the pc earlier than you possibly can remotely begin the set up by double-clicking the Setup.exe file by way of GroupViewer.

Setting up a pc from scratch

Remote assist will get harder when changing an previous PC with a brand new one operating Windows 11. In concept, the prevailing system will be migrated one-to-one to the brand new {hardware} utilizing a picture and cloning device resembling Easeus Todo Backup, then improve to Windows 11.

However, this course of takes time as a result of giant information transfers, requires an exterior arduous drive, and different numerous steps. Explaining it on the cellphone will be tedious. It could be simpler to do that onsite or have the previous PC despatched to you for setup at residence. Sending a PC is unquestionably a sensible possibility.

IDG

As an alternative choice to cloning, you possibly can migrate your information and packages from the previous PC to the brand new one, particularly since Windows 11 comes pre-installed.

If there’s a big sufficient arduous drive out there, again up all vital information utilizing AomeiBackupper by way of GroupViewer and switch it to the brand new pc. Once once more, minimal assist is required when shifting the pc. Easeus Todo PC Trans Free additionally helps switch the packages and information.

Using the “Backup & Restore” possibility, the device saves the purposes, information, accounts, and settings from the Windows 10 system. This backup is then saved on an information service, a community share, or within the cloud, and restored from there to the brand new PC.

The free software program model is restricted to 2 gigabytes of information and 5 packages. The limitless Pro model prices slightly below $50.

For putting in new freeware in bulk, you should utilize the “Package Bundle” perform in UnigetUI, which serves as an interface for Windows’ built-in Winget bundle supervisor.

Unattended Windows set up

If you’re putting in Windows 11 from scratch, an set up disc and guide boot on website are unavoidable.

Booting from a USB stick or DVD can’t be carried out by way of distant entry, however you possibly can nonetheless assist. First, search for the computer-specific key for calling up the boot menu after which information the consumer via the setup course of.

IDG

You could make issues simpler on your counterpart with an unattended set up that skips the setup prompts, information safety, and extra. Configuring the setup persist with Rufus already handles a part of this.

For full automation, use an unattended generator.

It creates an Autounattended.xml file based mostly in your specs, which you copy to the highest stage of the set up stick. The setup then runs robotically.