Pros
Above-average uptime assure of 99.99%
Impressively quick servers
Robust assortment of efficiency and safety instruments on most plans
Intuitive WordPress administration middle
Cons
Lowest-tier plan doesn’t embody fundamental security measures like firewall safety
No introductory reductions
No free area for the primary yr
Customer service might be troublesome to achieve
Nexcess is a premium internet host specializing in managed internet hosting for widespread web site creation platforms like WordPress and Magento — however is its service value the associated fee?To reply this query, I bought a managed WordPress plan from Nexcess and spent one week testing the host’s ease of use, server efficiency, safety and customer support. I used to be totally impressed by the simplicity of the service, the standard of the WordPress administration instruments and the quick, dependable server efficiency, all of which make Nexcess probably the greatest hosts I’ve examined.Nexcess plans and pricing: Unusual pricing constructions with uncommon benefitsKey takeaway: Nexcess’ essential focus is internet hosting for enterprise web sites constructed with WordPress and/or WooCommerce. Nexcess additionally supplies some plans for Magento, a extra developer-focused web site constructing resolution.While Nexcess gives a number of varieties of internet hosting, the corporate’s main focus is managed WordPress internet hosting, which might be nice for everybody from newbie bloggers to small companies. WordPress is a content material administration system — CMS — utilized by 43.4% of all web sites to create and arrange content material like weblog posts. Don’t miss any of our unbiased tech content material and lab-based critiques. Add CNET as a most well-liked Google supply on Chrome.Managed internet hosting means Nexcess handles all the server-side tech and updates to the CMS, making it an incredible choice when you’re not technically inclined otherwise you need to reduce time spent on web site upkeep. You can select non-managed WordPress internet hosting when you’re constructing a web site for a service-based enterprise or WooCommerce internet hosting when you’re constructing an e-commerce web site. There are three core plans for WordPress and WooCommerce internet hosting, with choices to improve these plans if you wish to develop a number of websites or enhance your web site dimension.Nexcess additionally gives specialised internet hosting for Magento (also called Adobe Commerce), an e-commerce platform optimized for medium-to-large-sized companies with builders on employees.Here’s a fast breakdown of those internet hosting sorts: Hosting kind Starting storage and bandwidthBest forStarting priceWordPress 15GB (sufficient for no less than 150 pages) storage and 2TB (sufficient for 2 million month-to-month guests) bandwidthPersonal web sites and service-based companies$4 per 30 days, based mostly on a three-year contractWooCommerce 15GB (sufficient for no less than 150 pages) storage and 2TB (sufficient for 2 million month-to-month guests) bandwidthE-commerce firms with no developer on employees$4 per 30 days, based mostly on a three-year planMagento 50GB (sufficient for no less than 500 pages) storage and 1TB (sufficient for a million month-to-month guests) bandwidthE-commerce firms with a developer on employees$37.74 per 30 days for the primary three months, $74 per 30 days after WordPress internet hostingNexcess gives three managed WordPress plans starting from a low-cost plan supposed for private websites to high-cost plans designed for companies, with the mid-tier plan being the most suitable choice for many bloggers and small companies. These plans have multisite variations, which you need to use to both construct a number of websites or enhance the assets (like storage and bandwidth) devoted to a single web site. This is uncommon, as most internet hosts provide solely totally different plans — and ranges of internet hosting, like VPS internet hosting — for multi-site choices or increased storage/bandwidth ranges.Unfortunately, the bottom plan, Spark-Launch, lacks important web site security measures, like firewall safety, so I don’t suggest it for most individuals. This makes it a poor alternative in comparison with the lowest-tier plans from top-ranking internet hosting firms like SiteFloor and Hostinger.The middle-tier plan (Spark-Thrive), however, goes past common WordPress administration to supply built-in web page builders for simplifying web site design, translation instruments for creating really worldwide websites and straightforward integration/set up of search engine optimisation and advertising instruments offered by Yoast and HubSpot. While different hosts like SiteFloor provide some steering on plug-in choices, Nexcess’ recommended integrations make it exceedingly easy to construct and optimize your web site.Spark-Thrive additionally supplies the Solid Security plug-in (valued at $99 per yr), which allows protocols like two-factor authentication to maintain malicious customers out of your admin account, so you’ll be able to higher safeguard your information. Moreover, you’ll get a set of speed-enhancing protocols like picture compression, caching and a proprietary Plugin Performance Monitor to find out how properly your plug-ins are working. These plug-ins are extra sturdy than their SiteFloor counterparts and much past what most different hosts provide.The highest-tier Nexcess plan (Spark-Elevate) supplies every part within the second-tier plan, plus a free staging web site for testing updates and different developer instruments. These instruments aren’t generally supplied by different WordPress hosts, making Nexcess a sexy choice for skilled internet builders.Here’s a fast breakdown of every plan’s core options: Plan Starting storage and bandwidth allowancesKey optionsStarting costsSpark – Launch 15GB storage (sufficient for no less than 150 pages), 2TB bandwidth (sufficient for 2 million month-to-month guests)Plugin efficiency monitor, every day backups with 7-day retention, WordPress auto-updates, built-in CDN and caching, built-in picture optimization, SSL certification$4 per 30 days, based mostly on a three-year contractSpark – Thrive 15GB storage (sufficient for no less than 150 pages), 2TB bandwidth (sufficient for 2 million month-to-month guests)DDoS safety, firewall safety, web page builders, Yoast search engine optimisation, Solid Security Plugin$8 per 30 days, based mostly on a three-year contractSpark – Elevate 15GB storage (sufficient for no less than 150 pages), 2TB bandwidth (sufficient for 2 million month-to-month guests)Free staging web site, further developer instruments$16 per 30 days, based mostly on a three-year contract Nexcess gives upgraded variations of those plans with elevated storage, bandwidth and multisite instruments. You can view these choices by utilizing the multisite slider on the Nexcess pricing web page.WooCommerce hostingWooCommerce is a well-liked e-commerce plug-in that permits you to flip a WordPress web site into a web-based retailer. Nexcess gives specialised plans with WooCommerce pre-installed, that includes all the identical advantages as its managed WordPress internet hosting plans. This features a low-cost tier with out firewall safety, making it unsuitable for many customers, a mid-tier plan appropriate for many outlets and a high-tier plan supposed for e-commerce shops with a developer on employees. You can improve these plans to accommodate a number of web sites or extra storage/bandwidth as wanted.The Thrive (appropriate for many shops) and Elevate (supposed for e-commerce shops with a developer on employees) plans characteristic a set of further plug-ins and design instruments, together with:AffiliateWP: A plug-in for constructing an associates program to reward prospects who suggest your retailer. This plug-in normally prices $39 per yr however comes bundled into Nexcess WooCommerce internet hosting on the Thrive or Elevate ranges. You’ll additionally get the Direct Link Tracking add-on — normally priced at $129 per yr — which lets associates share your web site with an everyday hyperlink (not an affiliate hyperlink) and nonetheless earn rewards.Astra Pro: Premium theme with specialised WooCommerce options, normally priced at $47 per yr.Convert Pro: A $99 plug-in for creating lead technology instruments that use behavioral triggers to current your guests with opt-in kinds after they’re almost definitely to subscribe.These plug-ins aren’t constructed into WooCommerce internet hosting from another firm I’m conscious of, and buying all of them individually would price a whole bunch of {dollars} per yr. These inclusions put Nexcess miles forward of different WooCommerce hosts; even SiteFloor, our top-ranking internet host, doesn’t present such a sturdy assortment of instruments for constructing an e-commerce retailer.Nexcess WooCommerce internet hosting runs on servers with infrastructure designed to optimize WooCommerce operation, offering quicker and extra dependable e-commerce service than common WordPress internet hosting. The plan construction, nevertheless, stays the identical, with the lowest-tier plan beginning at $4 per 30 days (based mostly on a three-year contract) however failing to incorporate fundamentals like firewall safety.This means most customers will likely be higher off with the Thrive tier, which begins at $8 per 30 days (based mostly on a three-year plan), offering enough storage to host no less than 150 pages and sufficient bandwidth to accommodate 2 million month-to-month guests. The Thrive tier additionally contains the complete plug-in suite listed above. Best of all, the worth doesn’t enhance on renewal, giving it far more long-term affordability than WooCommerce plans from different hosts like SiteFloor.While most firms require you to change to a brand new plan to accumulate extra bandwidth, storage or the flexibility to create a number of web sites, Nexcess as a substitute provides you the choice to improve your current plan to accommodate altering web site wants. You can view these choices by utilizing the multisite slider on the Nexcess WooCommerce pricing web page.Magento internet hostingNexcess gives Magento internet hosting, which is a complicated digital storefront builder for e-commerce shops with complicated wants. While it’s technically attainable for the typical consumer to create a storefront with Magento, this platform is designed for builders and requires studying a big quantity of technical terminology, plus some fundamental coding expertise. As such, I like to recommend that the majority customers persist with the WooCommerce internet hosting plans to construct an e-commerce retailer.If you have an interest in utilizing Magento, you’ll be able to benefit from Nexcess’ managed Magento internet hosting plans. All of those plans embody SSL certification, every day backups, a CDN and cloud accelerator to enhance web site velocity, search engine optimisation instruments and catastrophe restoration help. An autoscaling system additional improves web site efficiency by permitting the location to attract on extra assets (like bandwidth) throughout peak instances to accommodate site visitors spikes.The lowest-tier plan prices $37.74 per 30 days for the primary three months and $74 per 30 days afterward. This plan contains enough storage for no less than 500 pages and sufficient bandwidth for 1 million guests per 30 days. The costliest plan begins at $546.24 for the primary three months and $1,138 per 30 days after, with sufficient storage to host no less than 8,000 pages and sufficient bandwidth for 10 million month-to-month guests.Nexcess ease of use: Simple and fastKey takeaway: Generally, Nexcess is easy to make use of, from selecting a plan to managing your web site. The Nexcess WordPress administration middle is especially nice, simplifying quite a few duties associated to establishing and sustaining your web site.I analyzed Nexcess’ ease of use in three areas: the acquisition course of, account administration and web site and server administration. I discovered many of the expertise to be easy and nice, matching the standard of different top-ranking internet hosting firms like SiteFloor.Purchase course of Picking a plan and trying out is fairly easy and free from upsells. Screenshot/CNETThe Nexcess buy course of is remarkably easy. You decide a plan, choose the size of your contract, create your account and enter your billing info. You’ll additionally get to decide on between information facilities within the US, Europe and Asia — every part is even on the identical web page. Having essential plan info in the identical place makes getting began with Nexcess a lot less complicated than the multi-page buy processes required by high-ranking internet hosts like SiteFloor and Hostinger.Another factor I like about this buy course of is the entire lack of upsells. This is sensible as a result of Nexcess plans embody many options you’d must buy as add-ons (or third-party plug-ins) with different internet hosts, such because the Solid Security plug-in. However, it’s nonetheless notable as a result of SiteFloor, one other internet host that bundles efficiency and safety plug-ins into its internet hosting plans, has a number of upsells throughout its buy course of.Account administration The Nexcess dashboard is user-friendly and straightforward to navigate. Screenshot/CNETThe Nexcess account dashboard is intuitive, with billing particulars and web site entry available on the primary web page. The left sidebar contains all the hyperlinks you’ll must handle your plans and server settings, like SSL and DNS. I particularly respect how straightforward it’s to entry the monetary areas of account administration, as widespread firms like GoDaddy typically disguise these particulars in small drop-down menus.There’s additionally a Status space on the appropriate aspect the place you’ll be able to see whether or not your providers are working correctly, view any server points Nexcess is having and see details about upcoming server upkeep. So in case your web site goes down, you’ll have the ability to rapidly uncover if the issue is with Nexcess or your particular web site.Website and server administrationNexcess comes with WordPress pre-installed, so you’ll be able to leap proper into constructing your web site. You should log in, which is uncommon — most internet hosts routinely signal you in whenever you entry WordPress by way of your internet hosting account — nevertheless it’s not an enormous deal. The hyperlink additionally takes you to the common homepage of the WordPress admin space as a substitute of a extra user-friendly web site assistant like SiteFloor or Hostinger. This is okay for anybody accustomed to WordPress or assured in studying new tech, however could also be overwhelming for full newcomers.That stated, Nexcess gives a WordPress administration middle with three core areas:Dashboard: Where you’ll be able to view particulars of your plan, set precedence pages for efficiency monitoring and block AI scrapers. You may allow the StellarWP plug-in integration for the improved skill to run fundraising campaigns, customise your web site design and create occasion calendars.Page Cache: Where you’ll be able to allow caching to your web site, management how typically the cache refreshes and allow different speed-enhancing options, like code minification and web page compression.Install Plug-ins: Where you’ll be able to view and set up all the efficiency, safety, design, e-commerce and advertising plug-ins featured in your Nexcess plan. This part enables you to set up some or all the plug-ins you’ll must optimize your WordPress web site inside a couple of minutes fairly than spending hours researching plug-ins by yourself.Nexcess’ administration middle is one in all its greatest advantages, because it enables you to carry out a number of essential duties rapidly and effectively. I haven’t encountered such a complete administration space with another internet host I’ve examined — not even our top-ranking host, SiteFloor. While Nexcess would not use the industry-standard cPanel for server administration, its server administration dashboard is fairly easy to navigate. Screenshot/CNETNexcess doesn’t use cPanel for server administration, and whereas its server administration dashboard could possibly be simpler to search out, it’s pretty user-friendly. You can discover a few of these settings by way of the SSL or DNS hyperlinks within the sidebar, however most are accessed by going to Plans, clicking in your plan and choosing the web site you need to edit from the listing of web sites related together with your plan. This leads you to a Credentials web page with key details about your web site and a brand new sidebar together with hyperlinks to issues like your backups, analytics and database administration. In its web site administration dashboard, you’ll be able to view very important details about your web site, like your hostname and username. Screenshot/CNETLocating this space might be the least intuitive a part of working with Nexcess, however when you do, utilizing it’s fairly easy. The most essential areas for web site and server administration are seen at a look, with out the visible muddle of cPanel. Most particular person sections are clearly laid out, with explainers that will help you perceive the tech behind them. However, there’s one factor I didn’t discover within the web site administration space: area title system (DNS) settings, that are used to carry out duties like pointing a site at your web site and verifying your area for electronic mail advertising functions. I’d have most well-liked having the DNS settings extra simply positioned from the location administration part, nevertheless it’s not a dealbreaker. These settings are accessed by way of the DNS hyperlink within the sidebar of the primary account dashboard, the place you’ll discover “DNS Zones” listed for every of your domains. You can click on on any area to see its full DNS settings and modify them as wanted. The DNS settings to your web site might be discovered within the DNS Zones space of your essential account dashboard. Screenshot/CNETOverall ease of useNexcess’ streamlined buy course of and the WordPress administration middle make it remarkably easy to begin constructing your web site. The solely notable complication is that the DNS settings aren’t in the identical location as different server administration choices, however you received’t must entry these settings typically, so it’s not a significant disadvantage. Based on all of this, Nexcess will get a 9/10 ease of use rating. Nexcess efficiency: Impressive uptime and speedKey takeaway: Nexcess demonstrated a few of the greatest servers of any host I’ve reviewed, with 100% uptime and a formidable common loading time of two.37 seconds throughout my week of testing.Next, I got down to decide how dependable and environment friendly Nexcess’ servers are. I spent one week on this stage of testing, specializing in three components:Performance instruments: Plug-ins, server protocols and different instruments designed to boost server velocity and uptime. While these instruments don’t assure improved uptime or web site velocity, it’s good to see what an internet host gives — and the way a lot Nexcess particularly supplies to its prospects.Uptime: The share of time your web site spends on-line/obtainable to guests. Uptime issues as a result of people who can’t entry your web site might go elsewhere, typically leading to misplaced site visitors and, when you’re operating a web-based enterprise, income.Site velocity: The variety of seconds your web site takes to load. This issues as a result of individuals might assume your web site is damaged — or simply get impatient and go elsewhere — if it takes a very long time to load.Nexcess’ uptime and web site speeds largely exceeded my expectations, performing higher than many different hosts with out having to customise any of the proprietary efficiency settings or built-in caching plug-in.Performance instrumentsThis is one space the place Nexcess stands out from the competitors, providing two essential efficiency instruments on all plans: the Nexcess WordPress administration middle and the Object Cache Pro plug-in. These plug-ins present a number of layers of caching, a way of accelerating web site velocity by storing info in fast-access “caches” that pull information from the server’s CPU, which is quicker than the RAM historically used for info storage. Some types of caching additionally retailer info in customers’ browsers, making web sites even quicker on repeat visits.The Nexcess WordPress administration middle additionally gives instruments for shrinking code and compressing pages, decreasing the assets wanted to load them. This can additional enhance web site velocity.Along with these built-in instruments, Nexcess customers on the higher-tiered Thrive and Elevate plans achieve entry to the next plug-ins:Async JavaScript: A device for stopping below-the-fold (seen solely after scrolling down) code from loading till the viewer scrolls and must view it, thereby bettering loading instances for the content material that should be instantly seen.Autoptimize: A plug-in that routinely minifies and optimizes code. This plug-in may arrange picture lazy load, which defers loading photographs beneath the fold till customers are scrolling right down to them.Lazy Load for Comments: This plug-in defers loading feedback till customers scroll right down to see them.Compress JPG & PNG Images: A device for decreasing picture dimension and due to this fact doubtlessly bettering loading instances.W3 Total Cache: A plug-in with superior caching settings, optimized rendering and code minification. W3 Total Cache additionally supplies instruments for integrating a content material supply community (CDN), which might enhance web site velocity by storing information in a number of geographical places, thereby permitting customers’ gadgets to drag info from the server closest to them.While you’ll be able to set up all of those plug-ins, I like to recommend sticking with Compress JPG & PNG Images and W3 Total Cache, as putting in too many plug-ins could make it troublesome to navigate your WordPress dashboard and fill your databases with code that slows them down. Moreover, these plug-ins are easy to configure and might considerably enhance your web site velocity.UptimeMost internet hosting firms provide a 99.9% uptime assure, that means your web site received’t go down due to server points for greater than 10 minutes per week. Nexcess goes past this with a 99.99% uptime assure, that means server points shouldn’t trigger greater than two minutes of downtime per week.I monitored my take a look at web site for one week utilizing BetterStack and was happy to see that my web site skilled no downtime in anyway. This means that Nexcess might exceed its already above-average uptime assure and places it on equal footing with our top-ranking internet hosts, SiteFloor and Hostinger.Site speedExperts suggest that your web site’s loading time ought to by no means exceed three seconds. Moreover, quicker is all the time higher, as bounce charge — the proportion of people that go away your web site after viewing only one web page — will increase by 32% when loading instances go from one to a few seconds.I spent 5 days operating velocity assessments on my web site, utilizing the WebPageCheck device to simulate loading instances throughout a wide range of places. I ran the assessments at totally different instances every day to gauge how loading speeds may change relying on the hour. This allowed me to create the next web site velocity averages: USUKGermanyIndiaDubaiAustraliaDesktop 1.121.271.42.422.392.05Cellular 2.392.522.613.523.53.38 Bringing these numbers collectively, I decided that Nexcess has:An common desktop velocity of 1.77 secondsAn common cell velocity of two.98 secondsThis leads to an total common web site velocity of two.37 seconds. This places it on virtually equal footing with Hostinger, which had a 2.34-second common, and properly forward of SiteFloor, which had a 2.81-second common, incomes Nexcess a spot among the many top-ranking internet hosts. Additionally, that is with out modifying any of the caching settings of the Nexcess WordPress administration middle or Object Cache Pro. I additionally didn’t set up any of the extra efficiency plug-ins Nexcess gives. Optimizing the present settings and including a few of these plug-ins — notably Compress JPG & PNG Images and W3 Total Cache — might result in notable enhancements in your web site velocity, particularly on pages that includes lots of photographs.Overall efficiencyNexcess’ good uptime and glorious web site velocity earn it a 9/10 efficiency rating, an honor solely earned by three of the various internet hosts I’ve examined. In different phrases, when you’re searching for quick, dependable servers, Nexcess has you lined.Nexcess safety: Negligible on the lowest tier, distinctive at increased tiersKey takeaway: While the lowest-tier Nexcess plan lacks sure important security options, higher-tier plans present higher safety than equal plans from most different internet hosts.All Nexcess plans embody safe socket layer — SSL — a necessary protocol that encrypts information despatched to and out of your web site to make it troublesome for malicious actors to intercept. However, the lowest-tier plan lacks a firewall — one thing offered on the essential plan of just about each host I’ve examined, besides GoDaddy. This makes Nexcess’ entry-level plan functionally ineffective for many customers, as a firewall is important for safeguarding your web site from viruses and different malware. I’d solely suggest utilizing this plan in case you have your individual most well-liked firewall.The mid-tier plan contains many extra security measures regardless of not being far more costly. These embody:Firewall safety: Filtration software program that screens site visitors to and out of your web site, making an attempt to establish and block viruses and different malicious site visitors. A very good firewall is up to date often to make sure that it could sustain with new threats as they emerge.Distributed Denial of Service (DDoS) safety: A DDoS assault entails customers sending a flood of malicious site visitors to your web site with the specific function of overwhelming the server, thereby shutting your web site down. Nexcess makes use of specialised protocols to look at site visitors spikes, establish malicious ones and forestall them from reaching your web site.Daily backups: Automated backups saved off-site so you’ll be able to rapidly restore your web site if something occurs to it. While this characteristic is obtainable on the lowest-tier plan, there’s solely seven-day retention on that plan, versus a way more beneficiant 30-day retention (that means you’ll be able to entry the final 30 backups at any given time) on the Thrive and Elevate plans.Solid Security Plug-in: A safety plug-in with instruments for brute pressure safety, establishing robust password necessities, two-factor authentication and banning IP addresses of malicious customers. Solid Security additionally features a malware scanner you need to use to manually scan your web site for safety points.Its array of safety instruments makes Nexcess one of the vital safe internet hosts we’ve examined. The Solid Security plug-in is especially glorious, offering many premium options and outmatching the proprietary safety plug-in supplied by SiteFloor. This earns Nexcess a 10/10 safety rating based mostly on its mid-tier plan.Nexcess customer support: Frustratingly inconsistentKey takeaway: Nexcess gives an incredible information base and reside chat, however different types of buyer help might be difficult to entry.Nexcess gives buyer help by way of a self-serve information base in addition to 24/7 reside chat, help ticket and telephone. I examined all of those channels to find out their helpfulness and response instances. I discovered many of the help choices to be extremely environment friendly, excluding telephone service.Knowledge base Nexcess’ information base is simple to go looking with clear, useful help paperwork. Screenshot/CNETThe Nexcess information base is easy to navigate, with a search bar on the high and clearly labeled classes for particular internet hosting sorts and customary queries. You’ll additionally see the three most lately printed articles, which embody explainers for brand new options and system updates. This reveals that Nexcess is steadily updating its help supplies to mirror the continually altering nature of internet hosting know-how.The articles themselves largely use accessible language, with detailed explanations of any technical jargon. Tutorials present step-by-step steering with some photographs, though some didn’t have as many footage as I’d have appreciated. I additionally didn’t discover any video tutorials, which can be a barrier for customers preferring to study that approach. This lack of video is pretty frequent, so it’s not a significant level towards Nexcess, however there are some hosts — like Hostinger — with extra video content material obtainable.Direct communicationNext, I got down to decide the standard of Nexcess’ reside chat. I had an unlucky hiccup right here, the place the reside chat button displayed a buffering image as a substitute of opening the chat. I attempted a number of issues, together with clearing my cache and utilizing an incognito window. The solely factor that labored was switching from Firefox to Chrome. Support confirmed that this can be a non permanent situation with Firefox and that its builders have been actively working to repair it — and the issue was, in reality, corrected by the point I completed scripting this assessment.Once I obtained into reside chat, the expertise was glorious. There was no AI to get by way of — one thing I’ve handled when testing many different internet hosts, like Hostinger — and I used to be talking to an individual inside one minute. The rep was well mannered, useful and educated sufficient to reply all of my questions inside a couple of minutes.My expertise utilizing help tickets, however, was combined. The first response got here in roughly one hour, informing me that my question was being handed on to a specialist. However, the second response — and the profitable decision of my situation with the Nexcess administration middle — took virtually 24 hours. This means that common help is quick, however extra difficult queries might not be resolved in a well timed method. Unfortunately, this expertise is comparatively frequent; the one hosts I skilled quicker help from when coping with complicated points have been SiteFloor and Ionos.Finally, I tried to contact Nexcess by way of telephone. Clicking the telephone button opened a pop-up asking me to create a ticket, so I did, together with my telephone quantity. I assumed I might obtain a name again, however I by no means did. While this expertise is perhaps an outlier, it leaves me very involved that Nexcess isn’t offering the telephone help promised by its advertising supplies.OverallMy expertise with Nexcess buyer help was combined, with extremely diverse response instances for help tickets and no response in any respect from telephone help. I additionally had some difficulties with reside chat, however the Nexcess group resolved this drawback earlier than this assessment was printed. Moreover, as soon as I used to be in a position to entry the chat, I discovered that Nexcess has a few of the greatest reside chat help I’ve skilled. This leads to a 7/10 help rating for Nexcess.StatusMy expertise with Nexcess is precisely that: my singular expertise. I needed to get a extra sturdy concept of how Nexcess typically operates, so I spent a while researching critiques and complaints in regards to the firm. I used to be happy to find that Nexcess has a Trustpilot ranking of 4.6 out of 5 stars, though there are solely about 1,080 critiques — far lower than the numbers I’ve seen for many internet hosts I’ve examined. Nexcess additionally has an A+ BBB ranking and solely eight complaints prior to now three years, with six of these complaints being closed prior to now 12 months (the BBB web site doesn’t state if/when the opposite two complaints have been closed). Combined with the Trustpilot ranking and my very own expertise, this implies that Nexcess typically supplies high-quality customer support.Nexcess worth: Trading short-term expense for long-term savingsKey takeaway: Nexcess plans have increased introductory prices than many hosts’ equal plans, however these prices don’t enhance on renewal. This makes Nexcess extra inexpensive than opponents like SiteFloor in the long run.The last factor I thought of for my assessment is how a lot worth Nexcess supplies in comparison with different high WordPress hosts. As we’ve established the dearth of important security measures within the fundamental plan, I in contrast the second-tier WordPress internet hosting plan supplied by Nexcess to the bottom plans supplied by our top-ranking hosts, SiteFloor and Hostinger.Here’s how Nexcess stacks up towards the competitors: Company Starting storage and bandwidthKey optionsStarting valueNexcess 15GB (sufficient for no less than 150 pages) storage, 2TB (sufficient for 2 million month-to-month guests) bandwidthSSL certification, firewall safety, DDoS safety, Solid Security plugin, Yoast search engine optimisation, HubSpot, suite of efficiency plugins, WordPress auto-updates$8 per 30 days, based mostly on a three-year contractSiteFloor 10GB (sufficient for no less than 100 pages) storage and bandwidth for 10,000 month-to-month visitorsSSL certification, firewall safety, DDoS safety, proprietary safety plugin, proprietary velocity plugin, guided WordPress setup, WordPress auto-updates$3 per 30 days for the primary yr, $18 per 30 days afterHostinger 20GB (sufficient for no less than 200 pages) storage and limitless bandwidthSSL certification, firewall safety, DDoS safety, guided WordPress setup, WordPress auto-updates$3 per 30 days for first four-year time period, $11 per 30 days after We can draw a number of conclusions based mostly on this info:Nexcess has above-average introductory pricing, with the lowest-cost purposeful plan priced at a full $5 extra per 30 days than Hostinger or SiteFloor’s inexpensive plans.Nexcess has low renewal pricing, staying at $8 per 30 days — $10 much less per 30 days than SiteFloor’s lowest-tier plan and $3 much less per 30 days than Hostinger’s most inexpensive plan.Nexcess gives middle-of-the-road storage, offering greater than SiteFloor however lower than Hostinger.Nexcess gives extra efficiency instruments than different internet hosts, together with a full suite of plug-ins for enhancing web site velocity and reliability.Nexcess gives glorious safety, together with the Solid Security plug-in, which prices $90 per yr by itself and is extra sturdy than the SiteFloor safety plug-in.Overall, Nexcess supplies glorious long-term worth when you select the second-tier plan. This earns Nexcess an 8/10 worth rating, placing it on par with our top-ranking internet host, SiteFloor. Only Hostinger, our Best Value decide for 2025, managed to exceed this worth rating, due to its increased storage restrict and limitless bandwidth.The verdict: Is Nexcess a worthwhile internet host?To higher perceive the standard of Nexcess, let’s check out its efficiency in all of our subcategories:Ease of use (9/10): Nexcess has one of the vital streamlined buy processes I’ve encountered, pre-installed WordPress and an unmatched WordPress administration middle that helps you configure speed-improving instruments and set up plug-ins. This places Nexcess’ ease of use rating instantly between our top-ranking internet hosts, SiteFloor and Hostinger.Performance (9/10): Nexcess had 100% uptime throughout my week of testing, placing it on equal footing with most of our high-ranking internet hosts. My take a look at web site additionally had a formidable web site velocity of two.37 seconds, making Nexcess quicker than most different internet hosts, together with SiteFloor.Security (10/10): Most Nexcess plans (aside from the lowest-tier plan) embody DDoS safety, every day backups and the premium Solid Security plug-in. This makes Nexcess one of the vital safe internet hosts round — simply ensure you seize the Spark-Thrive or Spark-Elevate plan so that you get all the safety advantages Nexcess has to supply.Customer service (7/10): Nexcess supplies glorious reside chat, however help ticket service might be sluggish and I wasn’t in a position to entry the promised telephone help in any respect. This inconsistent expertise is sadly paying homage to many internet hosts I’ve examined, making buyer help the one space the place Nexcess is actually common.Value (8/10): While the lowest-tier plan is lacking key options like firewall safety, Nexcess’ mid-tier plan is jam-packed with options regardless of solely costing barely extra per 30 days. Moreover, the dearth of a value enhance on renewal makes Nexcess long-term pricing extra inexpensive than most different internet hosts. Even Hostinger, our Best Value decide for 2025, barely beats Nexcess’ worth.Bringing these subcategories collectively provides Nexcess an total rating of 8.6/10, placing it on equal footing with SiteFloor, our 2025 Editor’s Choice winner for the Best Web Host Overall. If you’re searching for high-quality WordPress internet hosting, Nexcess is one in all your greatest choices — so long as you’re able to paying the complete value up entrance, since you received’t get any introductory reductions.