Like another consoles, the Xbox Series X and Xbox Series S aren’t with out points. Even after a number of years available on the market giving Microsoft time to push out updates and fixes, there are nonetheless some points that may crop up.
In this information, we’re going to cowl the most typical Xbox Series X issues, in addition to the best way to repair them. You also can sustain with all updates, recognized points, and potential fixes straight from Xbox.
Get in contact with Microsoft
Before attending to any fixes, be aware of the totally different contact choices for Microsoft and Xbox assist. There’s a strong assist system in place, and for sure points, you’ll must contact Microsoft for a restore or substitute. If you’ve got a smaller subject that we haven’t lined on this information, you may ping us on Twitter @DigitalTrends so we will add it to this information, in addition to tag @XboxAssist. That appears to be the quickest assist route.
In addition to preserving assist choices helpful, we suggest checking the Xbox Live standing web page continuously. You’ll discover all on-line points for the Microsoft Store, video games, films, apps, and extra there.
Problem: Discs getting caught within the disc drive
Some Xbox Series X items have a disc drive drawback (the identical drawback liable for the subsequent two points we’re going to debate). The most regarding of those points is the disc getting caught midway within the disc drive, typically accompanied by loud clicking sounds or grinding noises.
Potential answer
The drawback right here is with the disc drive itself, not with no matter disc is getting caught. Because of that, we suggest getting in contact with Microsoft for a restore or substitute utilizing the contact strategies above.
Thankfully, the problem doesn’t appear too advanced. An early Reddit thread confirmed a number of Xbox Series X customers having the identical subject, attributing it to the mud cowl that protects the disc drive. Users report {that a} small quantity of power with the palm of your hand is normally sufficient to loosen this cowl and permit the disc to slip in.
We haven’t seen any movies of this repair working, and we haven’t encountered it ourselves. To be clear, we don’t suggest forcing a disc into your console. If it messes up something within the disc drive, it’ll nearly definitely void your guarantee, and it could depart you with a damaged sport disc, too.
Problem: Clicking from the disc drive or fan
Discs getting caught is the primary subject Xbox Series X house owners are experiencing, however some are also reporting a clicking sound from the console after inserting a disc or whereas putting in a online game.
Potential answer
If the click is coming out of your disc drive, the answer is straightforward. Some discs could trigger a clicking sound within the disc drive when loaded. A great way to check in case your disc is the issue is to insert it into one other Xbox console — an Xbox One will work — and see if the problem persists. If it doesn’t, there’s an issue along with your disc drive. Contact Microsoft to rearrange a restore or substitute.
If the sound is coming from the vent on the high of your Xbox Series X, we’ve some unhealthy information. After experiencing a clicking sound from the fan, a Reddit person opened their Xbox Series X and located {that a} cable was hanging near the fan, inflicting a clicking sound when the fan began to spin.
Like the problem above, we don’t suggest taking your Series X aside. It will void your guarantee, and should you don’t know what you’re doing, you may get harm, too. Contact Microsoft utilizing the strategies above to rearrange a restore or substitute as a substitute.
Problem: Discs gained’t play in any respect
Some Xbox Series X items gained’t acknowledge discs in any respect. Note that this subject applies to all discs you insert, no matter in the event that they’re Xbox One video games, Blu-rays, or DVDs. If you’re having hassle with a selected disc, we suggest cleansing the disc with a moist microfiber fabric, letting it dry, then attempting it on a special Xbox console.
Potential answer
If your console gained’t acknowledge a disc once you insert it, or it tells you to insert a disc when you have already got one in, there are two potential issues. Either there’s a difficulty along with your energy mode — which, in accordance with Microsoft, impacts a small variety of consoles — or there’s an issue along with your disc drive.
You can resolve the ability subject your self, fortunately. You want to alter your energy mode and carry out a tough reset, which you are able to do by following these steps:
Press the Xbox button in your controller.
Select Settings (cog icon).
Follow Profile & System > Settings > General > Power Mode & Start-Up.
Under Power Mode, choose Energy-Saving.
Hold the Xbox button in your console for 10 seconds till it has fully shut down.
Power in your Xbox Series X and check out the disc once more.
If that doesn’t resolve your issues, there’s a difficulty with the disc drive. Contact Microsoft to rearrange a restore or substitute.
Problem: Xbox Series X gained’t activate
If your Xbox Series X gained’t activate, there’s most likely a difficulty with the inner energy provide. Microsoft says these points normally come up after an influence surge the place the ability provide will reset itself. Thankfully, there are some troubleshooting steps you may take to resolve this drawback earlier than contacting Microsoft.
Potential answer
Before resetting your energy provide, some customary troubleshooting is so as. First, make it possible for the outlet the console is plugged into works by plugging one other machine in. If the outlet isn’t the issue, you may carry out an inner energy provide reset by unplugging the ability twine of the Xbox Series X for 10 seconds, then plugging it again in. If that doesn’t resolve your drawback, and also you’ve confirmed the outlet isn’t the problem, strive a special energy twine.
If you continue to can’t energy in your console, there’s a difficulty with the ability provide that requires servicing. Contact Microsoft utilizing the choices above.
Problem: No sign to TV or corrupted picture
The Xbox Series X helps 4K HDR at 120Hz with a variable refresh price, which is enabled by the HDMI 2.1 customary. The included cable helps HDMI 2.1, together with its decision and refresh price options, however it could trigger points in your TV. In specific, if in case you have a TV that helps variable refresh price from LG, Samsung, or Vizio, chances are you’ll not see a sign or the sign could also be corrupted.
Potential answer
Before doing something along with your Xbox, make sure that your TV is up to date to its newest firmware. Updates like these convey official assist for exterior units, and with the Xbox Series X utilizing the most recent tech, there’s certain to be some points. A firmware replace ought to resolve this drawback for many customers.
If you’re nonetheless having hassle and you’ll’t make out choices on the display screen, you’ll must boot your console into protected mode. If you may see sufficient of the display screen for navigation, you may skip this step. To put your console into protected mode, do the next:
Eject any discs out of your console.
Press the Xbox button in your console for 10 seconds.
Press and maintain the Xbox + Eject buttons till you hear two beeps (proceed holding till the second beep, which occurs 10 seconds after the primary).
At this level, your console shall be in low-resolution mode. Open the Settings menu and comply with General > TV > Display Options > Video Modes. If you booted into low-resolution mode, change the decision to match your TV.
This subject comes up with 4K at 120Hz with variable refresh price turned on. Microsoft recommends altering considered one of these to resolve the issue. Potential appropriate options embrace 1440p at 120Hz with variable refresh price, 4K at 60Hz with variable refresh price, and 4K at 120Hz with out variable refresh price. Any mixture works, however you may’t have all three, a minimum of proper now. You’ll discover the decision and refresh price choices beneath the Display Options menu and variable refresh price settings beneath Video Modes.
If points nonetheless persist, flip off variable refresh price in your TV. Each TV is a little bit totally different, so seek the advice of your handbook for the right directions.
Problem: Console displaying incorrect decision
Depending in your TV or monitor, it would be best to set your Series X to show at the most effective decision potential. A improper decision can both fail to show a picture or present you a picture that’s beneath the standard that you need to be getting.
Potential answer
The solely answer provided in the mean time is to restart your console by holding down the Xbox button, shutting the system down, and turning it again on.
Problem: Audio crackling whereas enjoying
Some customers report listening to a crackling or static-like sound whereas enjoying on their Series X. Usually, it happens when utilizing headsets, particularly when enjoying in events and speaking with associates over voice chat. There are two methods you may try to get a transparent audio sign.
Potential answer
Press the Xbox button to open your information
Select Profile & System > Settings > General > Volume & Audio Output
Lower the Other sound choice to round 50%
If the problem persists, it could be associated to your {hardware} quite than a setting. In that case, you may strive:
Disconnecting and reconnecting your headset cable.
Checking for obstructions in your controller audio port.
If neither is profitable, or you might be utilizing a wi-fi headset, chances are you’ll must contact the headset producer for restore or substitute.
Bug: Xbox 360 video games not launching
Certain Xbox 360 video games will both not launch or instantly return gamers again to the house display screen after launching. Note that this drawback and its answer are unique to Xbox 360 video games. If you’re having issues with Xbox One or Xbox Series X video games, consult with the options above.
Potential answer
There isn’t a set cause for this subject, nevertheless it typically comes up with Xbox 360 video games put in on an exterior onerous drive that was used on an Xbox One. To resolve it, you’ll must clear your native Xbox 360 storage. Make positive you’ve got an Xbox Live account and that your saves have been backed up earlier than performing the reset.
After your saves are secured, carry out these steps:
Open the Settings menu.
Follow System > Storage.
Select Clear Local Xbox 360 Storage.
Bug: Can’t join controller
The wi-fi controller that comes along with your new Xbox Series X could not hook up with the console. Before transferring to the answer, just remember to’ve changed the batteries in your controller and that it powers on. We additionally suggest attempting different controllers along with your gaming console to see in the event that they work.
Before attending to the answer, right here’s a fast refresher on the best way to join your Xbox Series X controller:
Power in your Xbox Series X by urgent the Xbox button on the console.
Turn in your controller by urgent the Xbox button in your controller.
Press the Pair button in your console till the Xbox emblem begins flashing quickly (button proper above entrance USB port).
Press the Pair button in your controller till the Xbox emblem begins flashing quickly (button on the again of the controller, subsequent to the USB port).
If all is working accurately, the lights in your console and controller will transfer from a fast pulse to a sluggish one earlier than turning strong white. If they don’t, proceed to the answer.
Potential answer
A tough reset of your Xbox Series X ought to resolve any controller connectivity points. Hold down the Xbox button on the entrance of your console for 10 seconds, ready till you hear and see the console shut off. Wait a couple of seconds extra, then press the Xbox button once more to energy in your console.
If your controller nonetheless gained’t join, use a USB cable to plug it straight into your Xbox utilizing the USB port on the entrance. Your controller ought to energy on and work, but when it doesn’t, there’s a difficulty along with your controller. If your controller works wired however not wirelessly, and also you’ve carried out a tough reset and checked your batteries, contact Microsoft for a restore or substitute.
Editors’ Recommendations